Privacy Policy

Introduction

Welcome to https://patient-scheduling-services.storysurge.net (hereafter referred to as “Patient Scheduling Services,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, handling, and processing of personal information in compliance with various international privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
General Data Protection Regulation (GDPR) of the European Union
Lei Geral de Proteção de Dados (LGPD) of Brazil
California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
Colorado Privacy Act (CPA)
Utah Consumer Privacy Act (UCPA)
Connecticut Law on Consumer Data Protection (CTDPA)
Virginia Consumer Data Protection Act (VCDPA)
Protection of Personal Information Act (POPIA) of South Africa

Scope

This Privacy Policy applies to all aspects of our online presence, including our website at https://patient-scheduling-services.storysurge.net, mobile applications, online services, and products offered under this domain. However, please be advised that this policy does not extend to third-party platforms, apps, or services accessible through links on our site. These external entities have their own privacy policies governing data collection and usage, over which we have no control.

Processing Activities

This policy outlines the practices for users engaging with:

Our applications and services as authorized users
Visiting websites linked to this Privacy Policy
Receiving communications from us via email, calls, or text messages

Personal Data Collection

We collect a variety of personal data to enhance your user experience, improve our services, and comply with legal requirements. The types of personal information we gather include:

Account Information: Details related to your registration and account creation, such as name, email address, and username.
Payment Information: Data necessary for processing payments, including cardholder names, credit/debit card numbers, and expiration dates.
Financial Information: Records of transactions and other financial data required for billing and accounting purposes.
Purchase Information: Details about products or services purchased from us, including quantities and order history.
Mobile Device Identifiers: Unique identifiers associated with your mobile device for the purpose of providing personalized services.
Location Data: Geographic location information provided by your device when using our location-based services.
Feedback: Comments, reviews, or responses you share with us to improve our products and services.
Social Media Information: Data from social media platforms when you interact with our content or use social login features.
Product Information: Details about the products you view, search for, or purchase on our site.

We collect this data through various methods: user input forms, account settings, direct interactions, analytics tools, and automated technologies within our applications. Additionally, we may receive personal information from third parties, such as payment processors, but only in accordance with their privacy policies.

Cookies

We employ cookies to enhance your experience on our website and for analytical purposes. Cookies are small text files stored on your device by the websites you visit. They serve multiple functions:

Strictly Necessary: These ensure basic functionalities of our site, such as allowing you to log in.
Preference: Cookies remember your preferences, like language settings or display options.
Analytics: We use analytics cookies to track website usage, gather demographic data, and understand user behavior to improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of non-essential cookies are set on their device.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. The specific retention periods vary based on the type of data and the context in which it was collected. Once the purpose for data storage is no longer relevant, we securely delete or anonymize the information to ensure your privacy.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

Encryption of data during transmission and at rest.
Engaging secure third-party processing partners who adhere to strict data protection standards.
Regularly reviewing and updating our security practices to adapt to new threats.

Children’s Privacy

Our services are not directed towards individuals under 18 years of age, and we do not knowingly collect personal information from children in this age group. If you believe we have collected such data by mistake, please contact us immediately using the details provided below, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: The right to correct inaccurate or incomplete information.
Erasure (Right to be Forgotten): The right to request deletion of your data, subject to certain exceptions.
Restriction: Limiting the processing of your data under specific circumstances.
Portability: Obtaining a copy of your data in a structured, commonly used format.
Objection: Objecting to the processing of your data for specific purposes.
Non-Discrimination: The right to be free from discriminatory practices based on your exercise of privacy rights.

To exercise these rights or if you have any data-related queries, please reach out to our Data Privacy Team using the contact details provided below. We will respond to your request within the timeframe prescribed by applicable law.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or relevant laws and regulations. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage users to regularly review this page for the latest information.

Contact Information

For any inquiries, requests to unsubscribe from communications, or data-related questions, please contact us:

Email: [email protected]
Postal Address: [Privacy Team’s Mailing Address]

We appreciate your trust in us. By using our services and providing your personal information, you agree to the terms outlined in this Privacy Policy.